Asheville City Schools
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- Asheville City Schools
- Tech Support for Students & Parents
Instructional Technology and Media
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- Instructional Technology and Media Home
- Digital Learning Examples
- Digitally Literate Asheville
- District 1 to 1 Student Laptop Information
- Erate
- IAM Account Information
- Install Z-Scaler Certificate for BYOT Devices
- Irregular Staff Account Request
- Level Up! ACS
- Library Partnership
- Media and Technology Reports
- Safety, Security and Privacy in the Digital Age
- Technology Request Form
- Technology Services
- Tech Support for Students & Parents
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Technical Support
Students may request tech support using the Google form linked below or by calling the Technology Hotline at 828-350-6181.
Students tech support request form
Broken Chromebooks or iPad
Please contact your school to learn when broken Chromebooks or iPads can be swapped out for a working device.
School Contacts
Zscaler
Zscaler is our Internet Content filter. Student devices are filtered off-campus with Zscaler. This document shows students how to sign in to Zscaler. Students in grades 3 to 5 may need assistance with Zscaler. Please refer to the Zscaler How-To below.Common Chromebook Home Remedies
Resetting a Student Account on a Chromebook - this might help if a student's Google account is weird, or if Google Classroom is not availableHow to Reset Chrome - this might help if the browser seems to be an issue, this returns Chrome to the original stateHow to Powerwash a Chromebook - this erases all data on the Chromebook and resets it to factory new condition.
